Case Study: NovaHR

In today’s connected world, almost every business has IT needs, like secure email for internal and external communication and a professional website so potential customers and clients can find you. But many small and medium-sized businesses may not find it cost-effective to hire their own, full-time IT staff.

That’s where Visibil.IT can help. We create complete IT solutions for small and medium-sized businesses. We use our expertise to select cutting-edge products and vendors that will keep your business up-to-date, and we provide the traditional core services like email and websites that all businesses need.

Let’s take a look at one of the businesses we currently support so you can get a better idea of what Visibil.IT can do for you.

 

NovaHR Business Profile

NovaHR is an Alabama-based consulting firm that provides human resources support and advice for small and medium-sized businesses that may not have their own full-time HR professional on staff. In other words, they’re not that different from us, except they provide HR services instead of IT!

NovaHR provides a wide range of services, all specifically tailored to clients’ needs. These services include handling recruitment, improving hiring practices, developing orientation and training programs, and consulting on discipline and termination practices to decrease the risk of legal actions.

The owner of NovaHR, Laurie Halvorson, first started her consulting business in 2001, then spent eight years working full-time for another company before going back into business for herself in 2017. Her new business needed email and a website, so she turned to Visibil.IT.

 

Getting Started with Visibil.IT

For many business owners, the process of setting up things like email and a website can be stressful and consume valuable working hours that could be spent in more profitable ways. According to Laurie Halvorson, working with Visibil.IT made her part of the job much easier, which meant less time taken away from running her business.

On setting up her email and website, Halvorson says that Visibil.IT “handled pretty much everything. I just sent my logo and a description of services, and they did the rest.” She appreciated that the site was up and running in less than a week, with no other input or decision-making required on her end.

NovaHR’s website includes descriptions of the services they provide, as well as a contact form that allows potential clients to quickly and easily get in touch with them. In fact, the website has been so effective at connecting her with clients, Halvorson says that she hasn’t had to do any other advertising!

 

Improving the Wi-fi Network

One technical problem that Halvorson encountered as her business got up and running was insufficient wi-fi coverage that limited where and when she could get work done. She asked Visibil.IT what we could do about that, and we suggested a mesh wi-fi network.

A mesh wi-fi network uses multiple routers, called nodes, to provide consistent wi-fi coverage throughout a large space, like an office building or a large house. For many businesses, a mesh network can really help with meeting today’s wireless needs. The Eero system that we prefer works with an app that allows you to easily monitor the network from your smartphone.

According to Halvorson, once she decided that she wanted to try the mesh wi-fi network, Visibil.IT handled everything else. Describing the process, she said, “It was so easy. They purchased the equipment, programmed it for me, and made sure all my devices were connected to it.”

She appreciated how quickly the work was done as well, noting that the entire network was installed in less than a day.

Halvorson likes the mesh wi-fi network because it allows her to work from anywhere. According to her, that flexibility “benefits me personally, which benefits my business.”

 

Trusted Service, Ongoing Support

When asked why she initially chose Visibil.IT to provide the IT services she needed, Halvorson said, “I have worked with the owner, David before and trust his work.” 

Halvorson also reports being very satisfied with the support she’s received from Visibil.IT since the initial set-up and installation. She likes that she can easily get in touch by phone call, email, or text and that there is a quick response to all of her questions.

Overall, Halvorson describes her experience of working with Visibil.IT as fast, easy, and providing significant benefits to her business. We’re glad we could help!

Case Study: Conditioned Air Solutions

The Display.Works device and support provide businesses with an inexpensive, reliable and secure opportunity to enhance communication with both customers and employees using digital signage.

One Huntsville-area business that has taken advantage of that opportunity is Conditioned Air Solutions. Let’s take a look at how Conditioned Air Solutions is using Display.Works-powered digital signage to help their business run better...

Business Profile
In business since 2004, Conditioned Air Solutions provides both residential and commercial HVAC services to the Huntsville and Madison, Alabama, region. Services include installation of new systems as well as maintenance and repair.

Conditioned Air Solutions emphasizes providing excellent, professional service; done right the first time without cutting corners. Thanks to this commitment, they’ve earned an A+ rating from the Better Business Bureau and the Super Service Award from Angie’s List every year from 2009-2017.

Conditioned Air Solutions’ approximately 40 employees are based at their office and warehouse in North Huntsville, but serving customers at home has many of the employees coming and going throughout the day. This can be a challenge for internal communication.

The CEO of Conditioned Air Solutions, Keith Lowe, has a background in electrical engineering and a strong interest in using new technology to improve his business procedures and the quality of service they can provide to customers.

How Conditioned Air Solutions Uses Display.Works
While many business owners think of digital signage only as a way to communicate with customers, the Display.Works-powered digital signage at Conditioned Air Solutions’ headquarters is used for internal communication.

One way these digital signs are used is for security. In his office, Lowe has a digital sign that constantly displays the feeds coming from several of the office and warehouse security cameras. This allows him to supervise employees as well as keep an eye out for any security issues that might arise, even while he’s using his computer for other things.

In order to display these feeds, the Display.Works device is actually programmed to log in to the website that the security cameras feed to, then automatically click through to select the specific cameras that Lowe wants to see. As part of its programming, the device also automatically logs out and logs back in every night to prevent login from timing out during the day.

In another executive’s office, the Display.Works-powered digital sign displays a different set of security camera feeds—again, chosen by the individual and pre-programmed into the device. As part of the monthly subscription fee for the device, these selections can be re-programmed securely if needed.

These security camera feeds stream constantly, demonstrating that Display.Works has the ability to handle streaming video, with a single device displaying the feeds from six or more cameras at a time.

In addition to keeping an eye on security, Conditioned Air Solutions also uses Display.Works to communicate information about performance to their employees. A digital sign displaying Key Performance Indicators allows employees to check that their performance is meeting the expected standards.

Another digital sign located in the breakroom continually streams the feed from the software that keeps track of every job. This allows all employees to see what work is coming in and getting done, as it happens.

Finally, a fifth digital sign in a manager’s office displays the schedule of all Conditioned Air Solutions’ installers. This schedule is posted and updated as a Google spreadsheet, which the Display.Works device is programmed to link to. This allows the manager and others to see at a glance where installers are currently working as well as their availability for scheduling.

Why Conditioned Air Solutions Chose Display.Works
According to CEO Keith Lowe, the most important factor in choosing Display.Works is security. So many devices have almost no security, but the programming and support of the single-use Display.Works Linux-based device give him confidence that it is as secure as possible, particularly with the monthly subscription that includes regular security updates.

Additionally, Lowe cites the reliability of the Display.Works device, saying it compares favorably to every other option out there, being significantly more reliable than plugging in an old laptop or using a USB drive.

And finally, there’s the issue of price. Lowe points out that a basic flat-screen television can be purchased for as little as $100. The Display.Works device can turn that basic TV into a reliable, secure digital sign that can be programmed and adapted for a wide variety of purposes. Considering that purpose-built digital signs can cost thousands of dollars, that’s a major cost savings.

The cost-effectiveness of a Display.Works-powered sign includes the cost of electricity too, as the monitor and device combined use less energy than a single 100-watt light bulb. Thanks to this low overall cost, Lowe is able to use multiple digital signs throughout his offices and experiment to find the most effective ways to use them.